At Anthesis, we are committed to operating with integrity, transparency, and accountability. We recognise that our stakeholders—including clients, partners, suppliers, communities, and civil society—may at times wish to raise a concern or lodge a complaint related to our operations or services.
This page outlines how external stakeholders can submit a grievance, what to expect from our process, and the principles we follow to ensure concerns are managed fairly and effectively.
How to Submit a Grievance
You can submit a grievance at any time by emailing: [email protected]
Please include the following information to help us process your grievance effectively:
- Your name and contact information (or indicate if you wish to remain anonymous)
- A description of your concern, including relevant dates and parties involved
- Any supporting documents or evidence
- The outcome or resolution you are seeking (optional)
If preferred, you may also submit your grievance through our website contact form or via post at:
Address: 26-29 St Cross St, London EC1N 8UH
Please note: General enquiries or client support issues should be directed through our standard contact form.
Further information
Once we receive your submission, we will follow this process:
- Acknowledgement: We will confirm receipt of your grievance within five (5) working days.
- Assignment & Review: The grievance will be reviewed and assigned to the appropriate team for investigation.
- Investigation: We will conduct a fair and prompt investigation. If we require additional information, we may contact you directly.
- Response & Outcome: Once the investigation is complete, we will provide a formal response outlining the outcome and any actions taken. We aim to complete most investigations within two (2) weeks, though some cases may require more time.
- Closure: The grievance will be considered resolved once a response has been provided and any necessary steps have been taken.
We welcome complaints and concerns related to:
- Environmental or social impacts caused by our operations
- Human rights or labour-related issues connected to our work or supply chain
- Breaches of Anthesis policies, values, or our Code of Conduct
- Misuse of influence, unethical behaviour, or conflicts of interest
All grievances are treated confidentially. Anthesis is committed to ensuring that individuals who raise concerns are protected from retaliation, discrimination, or disadvantage as a result of doing so.
If you are not satisfied with the outcome of your grievance, you may request an internal review. We are in the process of formalising an appeals process to ensure impartial review and resolution. More information will be made available soon.
Grievances and complaints provide valuable insight into how we can improve. Anthesis regularly reviews and analyses grievance data to identify trends and opportunities for corrective action and process enhancement. Findings are shared with senior management and inform ongoing improvements across our operations.